Refund policy

At Pretty gems, your satisfaction is important to us.

We accept returns within 14 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be in its original packaging.

To start a return, please contact us at:
[osahonsuccess87@gmail.com]

Please note:

• Customers are responsible for return shipping costs.

• Shipping fees are non-refundable.

• We do not accept returns on sale items.

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos, and we will resolve the issue.

Refunds will be processed to your original payment method once the return is received and inspected.